After-sales service


About After-Sales Service
 
One of the charms of jewelry is that it can be worn for a long time through maintenance such as repolishing and adjustments.
We offer a 1-year warranty on all items purchased at our store. (Valid for one year from the invoice date)
We want to be a place where you can feel free to consult us not just when you make a purchase, but for a long time thereafter.
Please feel free to contact us with any other minor concerns.
  • Warranty Coverage

During the warranty period, we offer free cleaning, repolishing, chain repair, and ring resizing (up to approximately 2 sizes for the first time only).
Cleaning is free indefinitely. (A fee may be charged if the item's condition or processing requires it.)

* Lead time: Approximately 2 weeks from receipt.
* Please print and safely store your purchase invoice from our store.
* For damage repairs, a fee will be incurred. Please contact us via the "Contact Us" page on this website or at info@sinkirow.com.
To confirm the damaged area, we may ask you to photograph it and send it via email.
* We kindly ask that customers cover the shipping costs when sending items to our shop.
* The warranty is valid only in Japan.


Eligibility for Returns and Exchanges

While we take every precaution to ensure the quality of the products delivered, returns and exchanges will only be accepted in the event of a defect or shortage in the product, or if a different item from your order is received.

First, please contact us via the "Contact Us" page on this website or at info@sinkirow.com.

* When contacting us, please provide your [Order Number] and [Name of the person who placed the order].
* Please note that to confirm the details, we may ask you to photograph the relevant area and send the image via email.