User Guide


About the estimated delivery date and estimated delivery date

  • Uniques  (limited to 1 item)

    After payment is confirmed, we will ship within 3 business days.
    *If resizing, etc. is required, it will take approximately 2 weeks (we cannot accommodate works that cannot be resized)
    *After placing your order, we will contact you regarding the estimated shipping date.

  • Orders (made to order)

    After placing your order, it will take approximately one month for production.
    *After placing your order, we will contact you to confirm the details and the estimated shipping date.


About payment methods

The work will be arranged as soon as payment is confirmed. note that.

  • pay by a credit card

You can pay by credit card using [VISA] [MASTER CARD] [DINERS] [JCB] [AMEX] cards.
Card information is managed by the payment processing company "Shopify Payment" and is not held by us at all.

  • Apple Pay/Google Pay
Payment can be made using Apple Pay or Google Pay accounts. There is no need to enter new address or credit card information, so you can easily purchase.

  • Bank transfer
Please transfer the amount to the following account within one week after placing your order. The work will be arranged as soon as the payment is confirmed. If the name on the transfer is different from the name of the orderer, we may not be able to confirm the payment. In that case, please be sure to contact us.

Financial institution name: PayPay Bank (0033)
Branch name: Business branch (005)
Account type: Ordinary account number: 7584868
Account name: Good Mood design Junna Uekusa Account name (kana): Good Mood Design Junna Uekusa


About after-sales service
 
One of the appeals of jewelry and precious metals is that they can be worn for a long time by being polished and adjusted.
We offer a 1-year warranty on all items purchased from our store . (Valid for 1 year from the date of issue of purchase statement)
We want to be a place where you can feel free to consult with us not only about making products, but also about everything beyond that.
Please feel free to contact us regarding any other trivial matters.

  • Warranty details

During the warranty period, we will provide free cleaning, repolishing, broken chain repairs, and ring resizing (up to size 2 / first time warranty only).
Cleaning will be free forever. (Additional charges may apply depending on the condition of the item or if processing is required)

*Delivery time: Approximately 2 weeks from receipt of your order *Please print out your purchase details at our store and keep them in a safe place.
*A fee will be charged for repairs. Please contact us from the "Inquiry page" on this site or "info@sinkirow.com".
In order to confirm the damage, we may ask you to take a photograph of the damaged area and send it via email.
*Customers are responsible for paying shipping costs when sending items to our shop.
*The warranty is valid only within Japan.


Regarding returns and exchanges

We make every effort to ensure the quality of the products we deliver, but in the unlikely event that the product is defective or missing, or if you receive a product different from the one you ordered, we will only accept returns or exchanges.

First of all, please contact us from the "Contact Us" page of this site or "info@sinkirow.com".

*When making inquiries, please be sure to include your order number and name of the person making the order.
*Please note that for confirmation purposes, we may ask you to take a photo of the area and send it via email with the image attached.


About special orders

For order requests, please contact 《MOOD》.
・Instagram: https://www.instagram.com/good_mood.design
・Official LINE: @338qjobl
We will prepare a design drawing according to your request and create a one-of-a-kind design that is handmade by our craftsmen.
  • Order flow
1. After meeting with you to see the product, we will create a design drawing and estimate.
* Free design drawings , it will take about 2 weeks.
*If you are far away, you can also communicate via LINE or email. In order to create design drawings, we may ask you to keep the items sent to us. Thank you for your understanding.

2. Production (about 1-2 months)
*Depends on content and design.

3. Delivery
If you have any questions, please feel free to contact us.